Help is always available.
Real people, real answers. Reach us by email or WhatsApp during business hours, find answers in our documentation, or talk to a specialist on a Business plan.
Support channels
How to reach us
Choose the channel that fits your question. Every channel is staffed by people who know the platform end to end.
Email Support
Email us at [email protected] and we will get back to you as fast as we can.
WhatsApp Support
Message us directly on WhatsApp for fast, conversational help.
Documentation
Guides, tutorials, and reference docs for the platform and every product.
Community
Peer help, product feedback, and best practices from fellow builders.
Priority Support
A dedicated lane on Business plans with faster response times and a named contact.
Help topics
What do you need help with?
Find answers to the most common questions across website, billing, accounts, and products.
Website Setup
Provisioning, go-live, SSL, and custom domains — getting your site live.
Domain Setup
Connecting your domain, A-record verification, and automatic SSL issuance.
Billing
Trials, subscriptions, invoices, payments, and Razorpay billing questions.
Account
Login, passwords, roles, permissions, and team access.
Products
StayOS and the product ecosystem — features, status, and roadmap.
Technical Issues
Site errors, outages, performance, and platform reliability.
General Questions
Pricing, trials, partners, and anything else about Infoage.
Start with a free trial on any current product — no credit card required.
Getting started
Launch your product, step by step
From signup to a live site with billing running, here is everything you need to do — the platform handles the rest.
Register
Create your account in seconds. No credit card required to start.
Point your domain
Point your domain at the platform IP and verify the A record.
Start free trial
A 7-day trial begins automatically — your site, SSL, and billing are provisioned.
Go live
The platform activates, verifies HTTPS, and keeps everything running.
Start with a free trial on any current product — no credit card required.
Service commitment
What you can count on
We measure support quality by how quickly you get unblocked — not by ticket counts.
Our support team covers the same timezone spread as our global customers, and every channel is staffed by engineers who built the platform.
Business Hours
Mon–Fri, 9AM–6PM IST
Sat 9AM–1PM IST for urgent issues
Average Response Time
< 4 hours (email), < 2 hours (WhatsApp)
System Availability
99.9% uptime
Emergency Support Policy
Critical outages only
For critical, customer-impacting outages outside business hours, email or WhatsApp with "URGENT" in the subject — we respond within 30 minutes. Non-critical requests are handled during the next business day.
FAQ
Support frequently asked
Quick answers to the questions we get most about getting help.
No. Email and documentation support are available to everyone. Priority Support with faster response times and a dedicated contact is included on Business plans.
We aim to respond within 4 hours on email and 2 hours on WhatsApp during business hours. On Business plans, response is under 1 hour, 24/7.
We are available Sat 9AM–1PM IST for urgent issues. For critical outages outside business hours, reach out with "URGENT" in the subject.
Full documentation — guides, tutorials, and reference — is available at /docs, 24/7.
Email or WhatsApp with "URGENT" in the subject for customer-impacting outages. We respond within 30 minutes and keep you updated until it is resolved.
Still need help?
Send us a message and a real person will get back to you as quickly as possible.